We process personal data lawfully, fairly and transparently, collect only what is necessary for clearly defined purposes, keep it only for as long as required and apply appropriate safeguards.
Who controls your personal data
The data controller is A.T. Pagkalidis Single Member P.C., trading as Nordic Marina.
Registered address: Leof. Varis–Koropiou 197, Koropi 194 00, Greece
VAT number: EL801285596
GEMI number: 153530401000
Email: info@nordic-marina.gr
Telephone: +30 210 662 6672
This policy applies to nordic-marina.gr, associated Nordic Marina website pages and online services that link to it.
Personal data we collect
Depending on how you interact with us, we may collect:
- Identity and contact information: name, company, postal address, email address and telephone number.
- Enquiry and sales information: boat interests, requested specifications, configuration selections, quotations, trade-in information and correspondence.
- Contract and transaction information: order, delivery, invoicing, payment and tax-related information.
- Ownership and technical information: boat, engine and equipment details, serial numbers, warranty, service history and technical requests.
- Marketing preferences: newsletter subscription, communication preferences and consent records.
- Website and device information: IP address, browser and device data, page interactions, referral information, cookie identifiers and security logs, where permitted.
- Information you voluntarily provide: message content, documents, photographs or other details submitted to us.
We generally obtain this information directly from you. We may also receive it from our shipyards, authorised dealers, service partners, brokers, event organisers, advertising platforms or publicly available sources where lawful.
Why we use your data
| Purpose | Legal basis |
|---|---|
| Responding to enquiries, arranging viewings, preparing configurations and quotations | Steps requested before entering a contract; legitimate interests in managing customer enquiries |
| Processing orders, deliveries, payments, registrations, warranty and after-sales support | Performance of a contract; compliance with legal obligations |
| Providing maintenance, technical support, upgrades and brokerage services | Performance of a contract; legitimate interests in providing and improving our services |
| Accounting, taxation, fraud prevention, legal claims and regulatory compliance | Legal obligation; legitimate interests in protecting our business and legal rights |
| Sending newsletters, offers and marketing communications | Your consent where required; otherwise our legitimate interests where permitted by applicable law |
| Operating, securing and improving our website and measuring performance | Legitimate interests for essential security and functionality; consent for non-essential analytics or advertising technologies |
Where processing relies on consent, you may withdraw that consent at any time without affecting processing that occurred before withdrawal. Where we rely on legitimate interests, we balance those interests against your rights and reasonable expectations.
International data transfers
Some manufacturers or technology providers may process data outside Greece or the European Economic Area. Where personal data is transferred to a country without an EU adequacy decision, we use an appropriate transfer mechanism where required, such as the European Commission’s Standard Contractual Clauses, together with supplementary safeguards where appropriate.
How long we keep information
We keep personal data only for as long as necessary for the relevant purpose, taking account of the relationship with you and applicable legal, tax, accounting, warranty and limitation requirements.
- General enquiries and unsuccessful quotations are normally reviewed and deleted or anonymised when no longer commercially relevant.
- Customer, order, invoice and contractual records are retained for the period required by applicable law and for the establishment, exercise or defence of legal claims.
- Boat, warranty and service records may be retained for the useful ownership and support history of the boat and as required for safety, warranty or legal purposes.
- Marketing information is retained until you unsubscribe, withdraw consent or object, after which limited suppression information may be kept to respect your preference.
- Technical and security logs are retained for a limited period unless needed to investigate an incident or protect legal rights.
Your data-protection rights
Subject to the conditions of the GDPR, you may have the right to:
- receive information about our processing and obtain access to your data;
- correct inaccurate or incomplete data;
- request erasure or restriction of processing;
- receive certain data in a portable, machine-readable format;
- object to processing based on legitimate interests and object at any time to direct marketing;
- withdraw consent at any time where consent is the legal basis;
- request human intervention where a legally significant decision is based solely on automated processing.
Nordic Marina does not currently use solely automated decision-making that produces legal or similarly significant effects. To exercise a right, contact us using the details below. We may request reasonable information to verify your identity. Requests are normally answered within one month, subject to any lawful extension.
Marketing communications
You can unsubscribe from email marketing at any time using the unsubscribe link in the message or by emailing info@nordic-marina.gr. Service messages concerning an enquiry, order, delivery, warranty or existing customer relationship are not marketing communications.
Security and confidentiality
We apply organisational and technical measures appropriate to the nature of the data and relevant risks. These may include access controls, account security, encryption in transit, backups, logging, provider oversight and staff confidentiality. No internet or storage system can be guaranteed completely secure, but we continuously review safeguards and respond to suspected incidents.
Children
Our website and services are intended for adults and are not directed to children. We do not knowingly collect children’s personal data through the website. If you believe a child has provided information to us, please contact us so we can take appropriate action.
Changes to this policy
We may update this policy to reflect changes in our services, technology, providers or legal obligations. The latest version will be posted on this page with the revised update date. Material changes may also be communicated through an appropriate additional notice.
Contact and complaints
Privacy requests
Nordic Marina
Leof. Varis–Koropiou 197, Koropi 194 00, Greece
info@nordic-marina.gr
+30 210 662 6672
If you believe your data-protection rights have been infringed, please contact us first so we can address your concern. You also have the right to lodge a complaint with the Hellenic Data Protection Authority, 1–3 Kifisias Avenue, 115 23 Athens, Greece.
This policy describes Nordic Marina’s intended website privacy practices. It should be reviewed whenever website tools, advertising platforms, payment services, newsletter systems or other data-processing activities change.